Jan Drey
Sameon
DISCOVER - VALUE - EMPOWER
WELCOME !
I am a Junior-level Business Leader
In Business Process Outsourcing Industry particularly in Small to Medium size Call Centers also Start Up businesses, Restaurants, Business Development Services, Management system, Marketing and Branding.
I specialize in leading businesses with proven business development strategies.
PROJECT CALENDAR
31st
JAN
2015
Appointment
Rory Fatt Webinar
USA - 1AM-1:30AM
ONLINE - Royalty Rewards
Call Center Application Training
Poblacion Manticao Misamis Oriental 9024
To be annouced
Online Business Training
Poblacion Manticao Misamis Oriental 9024
2015
FEB - 2
Business Meeting with the new Investor in Manticao
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PAST & PRESENT
AEON CONTACT SOLUTIONS
Consultant/Business Development Officer - January 2014 to September 2014
Business planing, conduct profit and loss, providing sales training, leadership training, management system, recruitment system, forecasting, ensure clients requirements meet and providing letimate campaigns.
Director of Operations
1210 Business Process Solution
November 2012 – December 2013 Region XI - Davao, Philippines
Perform a number of functions to achieve their objective. Providing training, and other team development exercises. Enhance customer service, ensure that the staff members are quality and customer oriented. Ensure client's satisfaction, ensure consistent growth in revenue and profit, oversee and direct the whole operations including market analysis.
Product Support SpecialistSYNNEX CONCENTRIX February 2007 – September 2012 (5 years 7 months) Cagayan de Oro CityMember of Piloting TEAM and performed DMAIC style for new products/services. Coordinate with business units and end users to support new product developments and existing product enhancements. Work with development team in performance analysis of new products and enhancements. Work with support team to provide product support and assistance to customers. Work with support team to evaluate complex customer problem, identify root causes and derive resolutions. Guide support team in addressing customer problems within established response time. Analyze customer suggestions and recommend product revisions. Support account managers in identifying new customers and retaining existing customers for business growth. Develop knowledge bases and FAQs for product support activities. Document support activities, customer issues and resolutions for reference purposes..
Burky's Pizza & Grill
Business Development Officer/ Business Coach
November 2013- Present
Conducts Profit and Loss, Management System, HROD & Recruitment Process, Bookkeeping, Inventory, Sales & Income Statement System, Customer service, Marketing and strategic planing.
